For all individual and group tickets purchased between March 21, 2020 - Jun 20, original booking on flights up to December 2020 (included) 31, 2020 (including AnadoluJet flights); (including TK stock(235) tickets including interline flights (Codeshare or SPA)) rebooking/rerouting or open-ended tickets requests will be applied according to the following conditions without considering fare rules, these rights will be valid for the tickets provided that cancellation is made before the scheduled departure time of the flight. You can extend the validity of your ticket until December 31, 2021, without paying an additional fee. Announcements; Sky calls for freedom: January 2021 updated flight plan. 2) Open-ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of origınal ticket. Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. After the HES code check during ticketing and inside the airport, passengers with codes that indicate unsuitability for the flight will not be permitted to board the flight. Effective from June 6, 14:00 (IST Local) / 11:00 (GMT), additional data is mandatory for ticketing purposes during reservation processes for all domestic Turkish Airlines flights. December 12, 2020 at 1:48 PM. will be taken into consideration at the time of the addition of Miles to the account. In this respect, within this Announcement we provide you information on, as a data controller, which personal data of yours we process and for what purposes, the third parties we share your data with, your rights and methods that you may contact us. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as No-show and the change requests will be made according to the original ticket rules. You can top-up your Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) Ticket validity can be extended until March 20, 2021 (included). Application defined in this bulletin includes extraordinary cases which are not covered within "Flight and Service Irregularities Procedure"(Pr.10.67.006). The irregularities defined in "Flight and Service Irregularities Procedure" (Pr.10.67.006) will be used for all other extraordinary cases with the rules mentioned in this procedure. Therefore, in accordance with the "Hayat Eve Sığar" project carried out by the Ministry of Health, our passengers will be permitted to board our domestic flights with their personal "Hayat Eve Sığar (HES)" code. Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. Refund and change rights are for 1 time only. Same fare level will not be guaranteed for new travel dates. The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Turkish Airlines reserves the right to request any data obtained on a shipment that has travelled across the Turkish Airlines network. Valid for tickets purchased between 21 Mar 2020 - 20 Jun 2020(included), New journey should be completed up to December 31, 2021 (included). Passengers can also create a voucher worth 15% more than the ticket price or top-up their Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. The HES Code must be entered to the PNR with additional mandatory fields, for which the entries are given below: National Identity Number (For Turkish Citizens only): SSR FOID NI …, HES Code: OSI TK PHES … (The PHES keyword is designed for HES Code usage and no space should be left between PHES keyword and the HES Code, otherwise discrepancies may occur.). Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. 8) Open-ended procedures can be made by Turkish Airlines Sales Office, sales agents where the tickets are purchased and call center. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied. Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. Fare differences will be charged without applying reissue penalties. New travel dates can be decided up to new departure date of travel. Issue Date For New Travel: There is no restriction on issue date. With this bulletin only new travel date is extended and no revision is applied for other rights. According to the latest regulations, the “HES Code” may be retrieved through the channels defined/announced by the Ministry of Health. 4) Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. It is important for the Airlines to be able to notify passengers for any changes in their flights in advance and not to cause any passenger grievances in extraordinary circumstances. Promo-tickets without any return rights and tickets issued with Miles are covered. Change request will be applied for Miles&Smiles tickets (excludıng domestıc tıckets within Turkey and to/from ECN airport). Free change can be applied only if flights in reservations are cancelled before the first flight departure time. Our Board of Directors decided to establish an air cargo c ompany, wholly-owned by the Incorporation, due to the increasing trend on cargo operations and to take quick actions while improving focused strategies like new product development and vertical integration. You can change your ticket to an open ticket without paying an additional fee. The second change is subject to the fare rules specified. New departure dates can be decided up to Dec 31, 2021 (included). Turkish Airlines resumed domestic flights on June 1st. If changes affect passengers travel plans, rebooking and rerouting will be made free of charge with the original class (up to effected duration) if there is availability in the same cabin without considering availability of original class. If the same booking class in the same cabin is not available, fare differences and other charges will be charged wıthout applying rebooking/rerouting penalties. This bulletin will be also valid for non-changeable promotional tickets. Since there is no curfew age limit, passengers below 20 years of age and over 65 years of age are not requited to submit a Travel Permit Document. only for once. Provided that the new reservation is in the same cabin class and destination area, you can change your tickets for Turkish Airlines and AnadoluJet flights until March 20, 2021 (inclusive) without paying any change fee. Turkish Airlines | Miles&Smiles - Coronavirus: Flight cancellations and entry restrictions - TK should take a lesson from Pegasus. And it’s doin… The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. 8) Ticket changes requests can be made by Turkish Airlines sales office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. Refund Requests: Refund and cancellation requests will be made according to original fare rules. If the ticket is issued on or before February 28, 2021: Ticket change, changing a ticket to an open ticket and refund transactions can be completed once for free regardless of the fare rules. Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates). The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and February 28, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact. In order to board our domestic flights, it is vitally important that our passengers have a health status suitable for flying. Same fare level will not be guaranteed for new travel dates. 2) Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. Dear Agency, Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. will be collected. 7) Ticket changes requests can be made by Turkish Airlines Sales Office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. Turkish Airlines Vision & Mission Sector Overview Shareholding Structure History Organizational Chart Group Companies Financial & Operational Financial Results Annual Reports Board’s Activity Report Presentations Traffic Results 01.09.2020 - Public Disclosures - Protocol of the adaptation of the Covid-19 global pandemic conditions, implemented to the 26th Term Collective Bargaining Agreement 6) Extension of Validity: Validity of ticket can be extended until Dec 31, 2021 (included) without any fare difference or penalty. We offer you the opportunity to reschedule your non-suspended flights. Members and BSP Airlines shall use these contact details exclusively for the purpose of operational notifications, e.g. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. An important announcement from Turkish Airlines: To the attention of all passengers flying to Turkey or another country via Turkey Passengers flying to Turkey or another country via Turkey are required to submit a negative PCR test, sampled maximum 72 hours … You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. Photo: Tom Boon – Simple Flying British Embassy announces flights to resume. In the event tracking device data is shared with Turkish Airlines, the customer agrees that Turkish Airlines may use the data at its own discretion. This bulletin will be also valid for non-changable promotional tickets. 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